# Privacy Policy URL: `/privacy-policy/` · Title tag: "Privacy Policy - JSM Electrical" · Meta description: "How JSM Electrical collects, uses and protects your personal information, and how our website uses cookies, Google Analytics and Google reCAPTCHA." ## Privacy Policy **Privacy Policy for JSM Electrical** Last updated: 22 October 2026 ### 1. Introduction JSM Electrical (“we,” “us,” or “our”) is committed to protecting the privacy of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at [https://jsmelectrical.com.au](https://jsmelectrical.com.au/) (the “Website”) and use our services. ### 2. Collection of Personal Information We collect personal information when you voluntarily provide it to us through our Website, specifically through our enquiry contact form. The information we collect may include: * **Name:** To identify you and personalise our communications. * **Email address:** To respond to your enquiries and send relevant communications. * **Phone number:** To contact you regarding your enquiry or requested services. * **Best time to call:** To help us contact you at a time that is convenient for you. * **Address, city and state:** To understand your location and assess your service requirements. * **Message:** To understand the nature of your enquiry, including any details about the electrical services you require. We use this information solely for the purposes of responding to your enquiries, communicating with you about our services, and providing relevant assistance. We take reasonable steps to protect your personal information from unauthorised access, misuse, disclosure or loss. ### 3. Use of Personal Information We use your personal information for the following purposes: * To respond to your enquiries and provide you with information about our electrical services. * To communicate with you regarding your requests and provide customer support. ### 4. Google Analytics We use Google Analytics to collect information about how visitors use our Website. This information helps us understand website traffic and improve our Website’s performance. Google Analytics collects data such as: * Website traffic patterns. * Pages visited. * Time spent on the Website. * General demographic information. This data is used for analytical purposes and is intended to help us understand how visitors interact with our Website. ### 5. Cookies Cookies are small text files that a website stores in your browser. Our Website uses cookies for the purposes outlined below. We do not use cookies for advertising, and we do not sell information collected through them. * **Google Analytics (_ga, _ga_\*):** These cookies help us understand how visitors use our Website, as described above. They may last up to two years. * **Google reCAPTCHA (_GRECAPTCHA):** This cookie helps protect our enquiry form from spam by distinguishing human visitors from automated traffic. It may last up to six months. * **Cloudflare (__cf_bm):** Our Website runs through Cloudflare, which may set a security cookie to distinguish legitimate visitors from automated traffic. This cookie typically lasts 30 minutes. Google’s use of information is covered by the [Google Privacy Policy](https://policies.google.com/privacy). For more information about how Google uses information from websites that use its services, visit [How Google uses information from sites or apps that use our services](https://policies.google.com/technologies/partner-sites). #### Managing Cookies You can block or delete cookies through your browser settings. However, some Website features may not work as intended if certain cookies are blocked. For example, our enquiry form may not submit successfully if reCAPTCHA cannot run. You can also contact us by phone on 0429 400 287. To opt out of Google Analytics tracking, you can install the [Google Analytics Opt-out Browser Add-on](https://tools.google.com/dlpage/gaoptout). ### 6. Disclosure of Personal Information We will not disclose your personal information to third parties except in the following circumstances: * When required by law. * To protect our rights or property. * In the event of a business transfer. ### 7. Data Security We take reasonable steps to protect your personal information from unauthorised access, use, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure. ### 8. Access and Correction You may request access to or correction of the personal information we hold about you. To make a request, please contact us using the contact details provided below. ### 9. Changes to This Privacy Policy We may update this Privacy Policy from time to time by publishing a revised version on our Website. We encourage you to review this page periodically for any changes. ### 10. Contact Us If you have any questions or concerns about this Privacy Policy, please contact us at: * **Email:** [jack@jsmelectrical.com.au](mailto:jack@jsmelectrical.com.au) * **Website:** [https://jsmelectrical.com.au](https://jsmelectrical.com.au/) * **Phone:** 0429 400 287 ### 11. Australian Privacy Principles JSM Electrical is committed to complying with the Australian Privacy Principles (APPs), as outlined in the Privacy Act 1988 (Cth), where applicable.